Returns & Refunds

How can I return my order?

Returns from inside Europe. Returns from outside Europe. Mode Express. Handelsweg 4. 2404 CD Alphen aan den Rijn. Netherlands.

Can I return multiple orders at once?

Order placed inside the EU?. Orders placed outside the EU / Zone 5?. Mode Express. Handelsweg 4. 2404 CD Alphen aan den Rijn. Netherlands.

Can I return my online order in-store?

No, online orders cannot be returned in our brand stores.

What are the general terms and conditions for returns?

Return Conditions:. Questions? Contact our customer service at [email protected].

Can I exchange my order?

No, unfortunately, it is not possible to exchange your online order for another item or size. You can return the item and place a new order.

When will I receive my refund?

You will receive your refund within 14 days after we receive your return package, refunded via the original payment method.

Refund of savings vouchers

Savings vouchers will not be reissued if an item is returned or exchanged. The amount of the savings voucher will be divided equally between the items in your order. Order. Are you returning one or more items? Then you will receive a refund of the am

Can I return my brand store purchase?

Returning in Our Brand StoresYou can return your purchase within 14 days at any brand store with the receipt or bank statement. Return items unworn, undamaged, with tags, and in original condition. The refund will be processed to your bank account (n

How does a refund work with a discount code?

A discount code is applied per product. In case of a refund, the discount will be recalculated per product. If you keep any products, the discount remains applicable to those items.

How does a refund work with a gift card?

For returns, the amount is refunded to the same gift card, which can then be reused. If you paid partially with a gift card and partially with cash, the gift card is credited first, and the remaining amount is refunded in euros.

Can I return discounted items?

Yes, discounted items can be returned under the same conditions as "full price" items.

My return is lost during transportion!

Sorry to hear your parcel is stuck.If your return is registered in our return portal, we can track the shipment. In case of delays or loss, please contact our customer service. Did you receive a return label with your order?Check the track and trace

Why do I have to pay shipping and return costs at Summum?

Help us reduce CO₂ emissions!We’ve introduced shipping and return costs to encourage customers to be more mindful about ordering and returning packages. Will you join us?

How is my voucher/discount applied?

When you use a voucher during a purchase, the discount gets split between the items based on each product's margin.For example:You use a €10 voucher on an order with two items:. A fancy singlet for €44.95 (36% of the total price). A basic turtleneck