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Opening hours:

NL & EN webshop service team:
Monday till Friday, 10AM - 6PM

DE webshop service team:
Monday till Friday, 10AM - 3PM

Summum

Frequently Asked Questions

What is the status of my order?

Can I change or cancel my order?

My order is "delivered", but I don't have my order.

My item is damaged or dirty by arrival.

An item is missing from my order.

I got an different item, then I ordered.

My package was not delivered, but returned to Summum.

Why was my item canceled?

How many times can I use a discount code?

Can I use my vouchers on every purchase?

Why do I have to pay delivery/return-costs?

Do I have to pay import fees for deliveries outside the EU?

How can I order safely?

Order & Delivery

How can I return my order? Orders after 10/10/2025

How can I return my order? Orders BEFORE 10/10/2025

Can I exchange my order?

Can I return my online order in-store?

Refund of savings vouchers

When will I receive my refund?

What are the general terms and conditions for returns?

Can I return discounted items?

How does a refund work with a discount code?

How does a refund work with a gift card?

Can I return my brand store purchase?

My return is lost during transportion!

Why do I have to pay shipping and return costs at Summum?

How is my voucher/discount applied?

Returns & Refunds

What payment methods are available?

I couldn't pay with my credit or debit card.

Can I pay and order abroad?

Can I pay afterwards?

My VIP account isn't working. What should I do?

I used my voucher for a returned order. Will I receive this voucher back?

Payments

My item is damaged.

What's the policy?

Brand store redirect

Warranty & Repair

Wash & Care information

Explanation of compositions

Wash & Care

Measurement Instructions

Suize guide

Size guide shoes

Size Guide