Loyalty program
How can I sign up as a VIP member?
You can sign up online by creating an account on this page: https://summumwoman.com/account/register. In our brand stores, a store associate can register you.
How can I sign up for the Summum newsletter?
When creating an account, you can indicate at the bottom of the form that you would like to subscribe to the newsletter.Do you already have an account? Then you can subscribe via this form https://summumwoman.com/en/pages/newsletter. In our brand sto
How can I provide my date of birth?
When creating an account, you can enter your date of birth directly. Do you already have an account and haven’t provided your date of birth yet? Please contact customer service or have it added in one of our brand stores
I did not receive a voucher email.
You will only receive these emails if you are subscribed to the newsletter.
I did not receive a welcome discount.
You will only receive the welcome discount when you subscribe to the newsletter for the first time.
It’s my birthday, but I haven’t received my birthday gift.
You will only receive the birthday gift if you are subscribed to the newsletter and have provided your date of birth. Make sure this is set before your birthday, otherwise you will miss the gift for that year.
I made a purchase, but I don’t see my points yet.
After a purchase, it takes 21 days before the points become visible in your account. This is due to the return period.
How can I redeem my points for a voucher?
This happens automatically. Points will appear in your account 21 days after purchase and when you reach 300 points, these are converted every Friday into a €10 voucher. You can find them in your account and you will receive an email about this (if y
How are purchases in the brand stores linked to my account?
At checkout, you will be asked for your email address so your purchase can be registered in your account.
Do I earn points on all my purchases, both in-store and online?
Yes, absolutely! From the moment you sign up for the program, you earn points on all your purchases, both in-store and online. Please note: In-store purchases do not appear in your online account.
I accidentally created two accounts. What should I do?
Please ask in the brand store or contact our customer service to have your accounts merged.
I cannot view my points in my online account.
First, it is important to know which email address you used to register for our loyalty program. The email address is leading for registering your earned points per purchase. Points become visible in your account 21 days after purchase. Are you using
I am trying to create a new account, but I receive a message that my email address/phone number is already in use. What should I do now?
It is possible that you have previously created an account in one of our stores or on the webshop. This is why you are receiving this message. No worries! Please contact our customer service and we will be happy to assist you.