Payments
What payment methods are available?
iDEALPay through the secure online environment of your own bank. Credit CardWe accept Mastercard, VISA, and American Express. Apple PayEasily pay with Apple Pay on iPhone, iPad, Apple Watch, or Mac. With one click and biometric verification, your det
How is my voucher/discount applied?
When you use a voucher during a purchase, the discount gets split between the items based on each product's margin.For example:You use a €10 voucher on an order with two items:. A fancy singlet for €44.95 (36% of the total price). A basic turtleneck
Can I combine a voucher with a discount code?
Yes, this is possible. Any exceptions will always be clearly communicated.
I couldn't pay with my credit or debit card.
We’re here to help:. Contact your bank or credit card provider to check for issues. If they find none, try clearing cookies or using a different browser/device. Still no luck? Contact our customer service with your order number.
Do I have to pay import fees for deliveries outside the EU?
For deliveries outside the EU, import fees such as customs duties and local taxes may apply. You are responsible for paying these fees to clear your order through customs.
How does refunding work with a Digital Gift Card?
When using a Digital Gift Card for an order, the amount will be refunded to the Digital Gift Card. For orders where the payment exceeds the value of the Digital Gift Card, the amount will first be refunded to the Digital Gift Card and the remaining a