Order & Delivery

How can I order safely?

Warning: Fraudulent Websites. Unfortunately, we have learned that there are fraudulent (fake) websites active pretending to be Summum webshop. These parties offer our products at (very) high discounts and advertise on fake social media channels. The

Can I pay and order abroad?

When will I receive confirmation of my order?

Thank you for your order!. We will send you an order confirmation within 10 minutes. Haven’t received it yet? It’s possible that the confirmation email has ended up in your junk or spam folder. You can also find the status of your order in your accou

What is the status of my order?

Within 24 hours, you will receive an email with the shipping confirmation and tracking information. Orders placed on business days before 12:00 noon will be shipped the same day, except on Mondays.

Can I change or cancel my order?

Unfortunately, it is not possible to change or cancel your order or delivery address. We immediately start processing your order in our warehouse so that we can deliver it as quickly as possible.

Why was my item canceled?

Sometimes an item is canceled after an order is placed; unfortunately, this means the item is no longer in stock. You will receive an email about this, and the purchase amount will be automatically refunded within 2 business days. If the item becomes

An item is missing from my order.

Apologies, this is not the intention! It’s possible that one of your items is still on its way. If there’s no other package in transit, please contact our customer service and have your order number ready

I received a different item than i ordered.

Oops, packing mistake! We’d love to resolve this for you. Please contact our customer service, and we’ll assist you right away. Have your order number ready.

My item arrived damaged.

Sorry to hear this, that shouldn't happen! Please contact our customer service right away so we can find a solution together.

My order is marked as delivered, but I haven't received it.

My package was returned to Summum.

Sorry to hear your order was returned.Please contact our customer service; we’ll assist you with a solution.

Do I have to pay import fees for deliveries outside the EU?

For deliveries outside the EU, import fees such as customs duties and local taxes may apply. You are responsible for paying these fees to clear your order through customs.

Can I order online from abroad?

Can I use my vouchers on every purchase?

Your vouchers are a means of payment and for that reason it is possible to use them at all times, with the exception of sale items. With a minimum spend of €70.