What is the status of my order?
You will receive an email with the shipping confirmation and track & trace within 24 hours.
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Order & Delivery
How can I change my order
No, changes are unfortunately not possible. To ensure quick delivery, we immediately process your order in our warehouse.
How can I change my address?
No, address changes are unfortunately not possible. To ensure quick delivery, we process your order immediately. Questions? Contact our customer service and have your order number ready.
Can I cancel my order?
No, cancellations are unfortunately not possible. To ensure quick delivery, we immediately process your order in our warehouse.
My order is "delivered", but I don't have my order.
Have you received your Track & Trace information by email? Use it to track your package. It might have been delivered to your neighbors. Questions? Contact our customer service and have your order number ready.
My item is damaged or dirty by arrival.
Sorry to hear this, that shouldn't happen!Please contact our customer service right away so we can find a solution together.
An item is missing from my order.
Apologies, this is not the intention!It’s possible that one of your items is still on its way. If there’s no other package in transit, please contact our customer service and have your order number ready
I got an different item, then I ordered.
Oops, packing mistake!We’d love to resolve this for you. Please contact our customer service, and we’ll assist you right away. Have your order number ready.
My package was not delivered, but returned to Summum.
Sorry to hear your order was returned.Please contact our customer service; we’ll assist you with a solution.
Why was my item canceled?
Occasionally, an item is canceled after ordering. You’ll receive an email, and the amount will be refunded automatically within 2 business days. If the item becomes available again, you can reorder it using the discount code provided.
How many times can I use a discount code?
A discount code can only be used once. If you return items, the code cannot be reused. Questions? Contact our customer service.
Can I use my vouchers on every purchase?
Your vouchers are a means of payment and for that reason it is possible to use them at all times, with the exception of sale items. With a minimum spend of €70.
Why do I have to pay delivery/return-costs?
Thank you for your order!. We will send you an order confirmation within 10 minutes. Haven’t received it yet? It’s possible that the confirmation email has ended up in your junk or spam folder. You can also find the status of your order in your accou
Do I have to pay import fees for deliveries outside the EU?
For deliveries outside the EU, import fees such as customs duties and local taxes may apply. You are responsible for paying these fees to clear your order through customs.
How can I order safely?
Warning: Fraudulent Websites. Unfortunately, we have learned that there are fraudulent (fake) websites active pretending to be Summum webshop. These parties offer our products at (very) high discounts and advertise on fake social media channels. The