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Sorry to hear this, that shouldn't happen! Please contact our customer service right away so we can find a solution together.

My item arrived damaged.

Order & Delivery

How can I order safely?

Can I pay and order abroad?

When will I receive confirmation of my order?

What is the status of my order?

Can I change or cancel my order?

Why was my item canceled?

An item is missing from my order.

I received a different item than i ordered.

My order is marked as delivered, but I haven't received it.

My package was returned to Summum.

Do I have to pay import fees for deliveries outside the EU?

Can I order online from abroad?

Can I use my vouchers on every purchase?

How can I return my order?

Can I return multiple orders at once?

Can I exchange my order?

Can I return my online order in-store?

Can I return discounted items?

When will I receive my refund?

How does a refund work with a discount code?

How does a refund work with a gift card?

What should i do if my return is lost during transit

Refund of savings vouchers

Why do I have to pay shipping and return costs at Summum?

Can I return my brand store purchase?

Returns & Refunds

What payment methods are available?

How is my voucher/discount applied?

Can I combine a voucher with a discount code?

I couldn't pay with my credit or debit card.

How does refunding work with a Digital Gift Card?

Payments

How do I use my Digital Gift Card?

Where can I use the Digital Gift Card?

How do I receive the Digital Gift Card?

What amounts are available for the Digital Gift Card?

How long is the Digital Gift Card valid?

Can I return the Digital Gift Card or exchange it for cash?

How can I spend the Digital Gift Card?

What is the difference between a Digital Gift Card and a gift card?

Gift card

How can I sign up as a VIP member?

How can I sign up for the Summum newsletter?

How can I provide my date of birth?

I did not receive a voucher email.

I did not receive a welcome discount.

It’s my birthday, but I haven’t received my birthday gift.

I made a purchase, but I don’t see my points yet.

How can I redeem my points for a voucher?

How are purchases in the brand stores linked to my account?

Do I earn points on all my purchases, both in-store and online?

I accidentally created two accounts. What should I do?

I cannot view my points in my online account.

I am trying to create a new account, but I receive a message that my email address/phone number is already in use. What should I do now?

My item arrived damaged.Updated 2 months ago