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Oops, packing mistake! We’d love to resolve this for you. Please contact our customer service, and we’ll assist you right away. Have your order number ready.

I received a different item than i ordered.

Order & Delivery

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An item is missing from my order.

My item arrived damaged.

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My package was returned to Summum.

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Refund of savings vouchers

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I couldn't pay with my credit or debit card.

How does refunding work with a Digital Gift Card?

Payments

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What amounts are available for the Digital Gift Card?

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What is the difference between a Digital Gift Card and a gift card?

Gift card

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I did not receive a voucher email.

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It’s my birthday, but I haven’t received my birthday gift.

I made a purchase, but I don’t see my points yet.

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How are purchases in the brand stores linked to my account?

Do I earn points on all my purchases, both in-store and online?

I accidentally created two accounts. What should I do?

I cannot view my points in my online account.

I am trying to create a new account, but I receive a message that my email address/phone number is already in use. What should I do now?

I received a different item than i ordered.Updated 13 days ago