Do you have a question you would like to get a quick answer to? Use our live chat and you'll get a response within a few minutes!

Do you have a question you need extra help with? Please contact us via: service@summumwoman.com. We're happy to help!

Opening hours:

NL & EN webshop service team:
Monday till Friday, 10AM - 6PM

DE webshop service team:
Monday till Friday, 10AM - 3PM

Summum

First, it is important to know which email address you used to register for our loyalty program. The email address is leading for registering your earned points per purchase.&#xA0;Points become visible in your account 21 days after purchase.&#xA0;Are you using the correct email address and still do not see any points? Then please contact our customer service.

First, it is important to know which email address you used to register for our loyalty program. The email address is leading for registering your earned points per purchase. Points become visible in your account 21 days after purchase. Are you using

I cannot view my points in my online account.

Loyalty program

How can I order safely?

Can I pay and order abroad?

When will I receive confirmation of my order?

What is the status of my order?

Can I change or cancel my order?

Why was my item canceled?

An item is missing from my order.

I received a different item than i ordered.

My item arrived damaged.

My order is marked as delivered, but I haven't received it.

My package was returned to Summum.

Do I have to pay import fees for deliveries outside the EU?

Can I order online from abroad?

Can I use my vouchers on every purchase?

Order & Delivery

How can I return my order?

Can I return multiple orders at once?

Can I exchange my order?

Can I return my online order in-store?

Can I return discounted items?

When will I receive my refund?

How does a refund work with a discount code?

How does a refund work with a gift card?

What should i do if my return is lost during transit

Refund of savings vouchers

Why do I have to pay shipping and return costs at Summum?

Can I return my brand store purchase?

Returns & Refunds

What payment methods are available?

How is my voucher/discount applied?

Can I combine a voucher with a discount code?

I couldn't pay with my credit or debit card.

How does refunding work with a Digital Gift Card?

Payments

How do I use my Digital Gift Card?

Where can I use the Digital Gift Card?

How do I receive the Digital Gift Card?

What amounts are available for the Digital Gift Card?

How long is the Digital Gift Card valid?

Can I return the Digital Gift Card or exchange it for cash?

How can I spend the Digital Gift Card?

What is the difference between a Digital Gift Card and a gift card?

Gift card

How can I sign up as a VIP member?

How can I sign up for the Summum newsletter?

How can I provide my date of birth?

I did not receive a voucher email.

I did not receive a welcome discount.

It’s my birthday, but I haven’t received my birthday gift.

I made a purchase, but I don’t see my points yet.

How can I redeem my points for a voucher?

How are purchases in the brand stores linked to my account?

Do I earn points on all my purchases, both in-store and online?

I accidentally created two accounts. What should I do?

I am trying to create a new account, but I receive a message that my email address/phone number is already in use. What should I do now?

I cannot view my points in my online account.Updated 2 months ago