Do you have a question you would like to get a quick answer to? Use our live chat and you'll get a response within a few minutes!

Do you have a question you need extra help with? Please contact us via: service@summumwoman.com. We're happy to help!

Opening hours:

NL & EN webshop service team:
Monday till Friday, 10AM - 6PM

DE webshop service team:
Monday till Friday, 10AM - 3PM

Summum

Thank you for your order!We will send you an order confirmation within 10 minutes. Haven&#x2019;t received it yet? It&#x2019;s possible that the confirmation email has ended up in your junk or spam folder. You can also find the status of your order in your account.Still can&#x2019;t find it? Feel free to contact our <a href="https://summumwoman.com/en/pages/contact-us">Customer Service</a><a href="https://summumwoman.com/en/pages/contact-us">.</a> Please have your order number ready.

Thank you for your order!. We will send you an order confirmation within 10 minutes. Haven’t received it yet? It’s possible that the confirmation email has ended up in your junk or spam folder. You can also find the status of your order in your accou

Why do I have to pay delivery/return-costs?

Order & Delivery

What is the status of my order?

How can I change my order

How can I change my address?

Can I cancel my order?

My order is "delivered", but I don't have my order.

My item is damaged or dirty by arrival.

An item is missing from my order.

I got an different item, then I ordered.

My package was not delivered, but returned to Summum.

Why was my item canceled?

How many times can I use a discount code?

Can I use my vouchers on every purchase?

Do I have to pay import fees for deliveries outside the EU?

How can I order safely?

How can I return my order?

Can I return multiple orders at once?

Can I return my online order in-store?

What are the general terms and conditions for returns?

Can I exchange my order?

When will I receive my refund?

Refund of savings vouchers

Can I return my brand store purchase?

How does a refund work with a discount code?

How does a refund work with a gift card?

Can I return discounted items?

My return is lost during transportion!

Why do I have to pay shipping and return costs at Summum?

How is my voucher/discount applied?

Returns & Refunds

What payment methods are available?

I couldn't pay with my credit or debit card.

Can I pay and order abroad?

My VIP account isn't working. What should I do?

I used my voucher for a returned order. Will I receive this voucher back?

Payments

My item is damaged.

What's the policy?

Warranty & Repair

Cotton

Viscose

Polyester

Imitation leather

Linen

Wool

Denim

Explanation of compositions

Wash & Care

Measurement Instructions

Suize guide

Size Guide

Why do I have to pay delivery/return-costs?Updated 6 months ago