My return is lost during transportion!Updated 6 months ago

Sorry to hear your parcel is stuck.
If your return is registered in our return portal, we can track the shipment. In case of delays or loss, please contact our customer service.

Did you receive a return label with your order?
Check the track and trace code. If delayed or lost, contact customer service and provide the code.

Returning from Norway, the UK, or Switzerland?
This is at your own risk. Keep the track and trace code, and you can start an investigation with the carrier.