Do you have a question you would like to get a quick answer to? Use our live chat and you'll get a response within a few minutes!

Do you have a question you need extra help with? Please contact us via: service@summumwoman.com. We're happy to help!

Opening hours:

NL & EN webshop service team:
Monday till Friday, 10AM - 6PM

DE webshop service team:
Monday till Friday, 10AM - 3PM

Summum

<p><span style="font-family: Inter; color: rgb(0, 0, 0);">Enter the unique code during checkout in the &#x201C;discount code or gift card&#x201D; field. The amount will be automatically deducted.</span></p>

Enter the unique code during checkout in the “discount code or gift card” field. The amount will be automatically deducted.

How do I use my Digital Gift Card?

Gift card

What is the status of my order?

Can I change or cancel my order?

My order is "delivered", but I don't have my order.

My item is damaged by arrival.

An item is missing from my order.

I got an different item, then I ordered.

My package was not delivered, but returned to Summum.

Why was my item canceled?

How many times can I use a discount code?

Can I use my vouchers on every purchase?

When will I receive confirmation of my order?

Do I have to pay import fees for deliveries outside the EU?

How can I order safely?

Can I order online from abroad?

How many times can I use credit in the form of a gift card?

Order & Delivery

How can I return my order?

Can I return multiple orders at once?

Can I exchange my order?

Can I return my online order in-store?

Refund of savings vouchers

When will I receive my refund?

What are the general terms and conditions for returns?

Can I return discounted items?

How does a refund work with a discount code?

How does a refund work with a gift card?

Can I return my brand store purchase?

My return is lost during transportion!

Why do I have to pay shipping and return costs at Summum?

How is my voucher/discount applied?

Returns & Refunds

What payment methods are available?

I couldn't pay with my credit or debit card.

Can I pay and order abroad?

Can I combine my gift card with a discount code?

I used my voucher for a returned order. Will I receive this voucher back?

Can I combine a voucher with a discount code?

Payments

My item is damaged.

What's the policy?

Brand store redirect

Warranty & Repair

Wash & Care information

Explanation of compositions

Wash & Care

Measurement Instructions

Suize guide

Size guide shoes

Size Guide

Where can I use the Digital Gift Card?

How do I receive the Digital Gift Card?

What amounts are available for the Digital Gift Card?

How long is the Digital Gift Card valid?

Can I return the Digital Gift Card or exchange it for cash?

I paid with a Digital Gift Card, but the item is being returned.

How can I spend the Digital Gift Card?

What is the difference between a Digital Gift Card and a gift card?

How do I use my Digital Gift Card?Updated a month ago