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Monday till Friday, 10AM - 6PM

DE webshop service team:
Monday till Friday, 10AM - 3PM

Summum

Because you bought the item in one of our brand stores, we unfortunately cannot solve the question for you.Our store systems are not integrated with the online system.We advise you to contact the brand store.

Because you bought the item in one of our brand stores, we unfortunately cannot solve the question for you. Our store systems are not integrated with the online system. We advise you to contact the brand store.

Brand store redirect

Warranty & Repair

What is the status of my order?

Can I change or cancel my order?

My order is "delivered", but I don't have my order.

My item is damaged by arrival.

An item is missing from my order.

I got an different item, then I ordered.

My package was not delivered, but returned to Summum.

Why was my item canceled?

How many times can I use a discount code?

Can I use my vouchers on every purchase?

When will I receive confirmation of my order?

Do I have to pay import fees for deliveries outside the EU?

How can I order safely?

Can I order online from abroad?

How many times can I use credit in the form of a gift card?

Order & Delivery

How can I return my order?

Can I return multiple orders at once?

Can I exchange my order?

Can I return my online order in-store?

Refund of savings vouchers

When will I receive my refund?

What are the general terms and conditions for returns?

Can I return discounted items?

How does a refund work with a discount code?

How does a refund work with a gift card?

Can I return my brand store purchase?

My return is lost during transportion!

Why do I have to pay shipping and return costs at Summum?

How is my voucher/discount applied?

Returns & Refunds

What payment methods are available?

I couldn't pay with my credit or debit card.

Can I pay and order abroad?

Can I combine my gift card with a discount code?

I used my voucher for a returned order. Will I receive this voucher back?

Can I combine a voucher with a discount code?

Payments

My item is damaged.

What's the policy?

Wash & Care information

Explanation of compositions

Wash & Care

Measurement Instructions

Suize guide

Size guide shoes

Size Guide

Where can I use the Digital Gift Card?

How do I receive the Digital Gift Card?

What amounts are available for the Digital Gift Card?

How do I use my Digital Gift Card?

How long is the Digital Gift Card valid?

Can I return the Digital Gift Card or exchange it for cash?

I paid with a Digital Gift Card, but the item is being returned.

How can I spend the Digital Gift Card?

What is the difference between a Digital Gift Card and a gift card?

Gift card

Brand store redirectUpdated 2 months ago